Privacy Policy
How Mishv Infotech collects, uses, and protects your information
Welcome to Mishv Infotech ("we," "our," or "us"). We are an IT company headquartered at 307, Radhe Kishan Arcade, Mangal Murti Society, Prakash Nagar, Ghodasar, Ahmedabad, Gujarat 380050, India. We provide web development, website maintenance, accounting software, automobile service management systems, hospital management systems, and related technology services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.mishvinfotech.com or engage with our services. Please read this policy carefully. By using our website or services, you consent to the practices described herein.
Table of Contents
1 Information We Collect
We collect information in the following ways:
a) Information You Provide Directly
- Contact information – name, email address, phone number, company name when you fill our contact form or reach out to us.
- Project details – requirements and specifications you share when engaging our development services.
- Business information – billing address, GSTIN, and payment details for invoicing purposes.
- Communications – emails, messages, or other correspondence you send us.
b) Information Collected Automatically
- Log data – IP address, browser type and version, operating system, referring URLs, pages visited, and timestamps.
- Device information – device type, screen resolution, and language preferences.
- Usage data – pages you view, time spent on pages, links you click, and navigation patterns.
- Cookies & similar technologies – see Section 6 for details.
c) Information from Third Parties
- Information from social media platforms (Facebook, Instagram) if you interact with our pages or ads.
- Analytics data from tools such as Google Analytics.
2 How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide customer support.
- To provide, operate, and maintain our services and products.
- To process transactions and send related information including purchase confirmations and invoices.
- To send you technical notices, updates, and administrative messages.
- To send marketing communications where you have consented or where permitted by law.
- To improve, personalise, and expand our website and services.
- To understand and analyse usage trends to enhance user experience.
- To comply with our legal obligations under applicable Indian law, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDP Act).
- To prevent fraudulent activity and ensure the security of our systems.
3 Legal Basis for Processing
Under the Digital Personal Data Protection Act, 2023 (DPDP Act), we process your personal data based on the following grounds:
- Consent – You have given us explicit consent to process your data for a specific purpose (e.g., subscribing to communications).
- Contractual necessity – Processing is necessary to fulfil a contract with you or take pre-contractual steps at your request.
- Legitimate interests – Processing is necessary for our legitimate business interests, such as improving our services and preventing fraud, provided these do not override your rights.
- Legal obligation – Processing is required to comply with Indian laws and regulations.
4 Sharing of Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
- Service providers – Third-party vendors who assist us in operating our website and delivering services (e.g., hosting providers, payment processors, email service providers), subject to confidentiality agreements.
- Business transfers – In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
- Legal requirements – If required by law, court order, or governmental authority under Indian law, or to protect the rights, property, or safety of Mishv Infotech, our clients, or others.
- With your consent – For any other purpose with your prior written consent.
All third parties we work with are required to handle your data securely and only for the purposes we specify.
5 Data Retention
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Client project data – retained for the duration of the engagement plus 5 years, as required by Indian accounting and tax laws.
- Contact form submissions – retained for up to 2 years from the date of submission.
- Website analytics data – retained for up to 26 months.
- Marketing communications – retained until you withdraw your consent or unsubscribe.
After the applicable retention period, we will securely delete or anonymise your personal data.
6 Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse site traffic.
Types of cookies we use:
- Essential cookies – Required for the website to function correctly. These cannot be disabled.
- Analytics cookies – Help us understand how visitors interact with our website (e.g., Google Analytics). These are anonymised.
- Preference cookies – Remember your settings and preferences to enhance your experience.
You can control or delete cookies through your browser settings. Disabling cookies may affect certain features of our website. For more information on managing cookies, visit allaboutcookies.org.
7 Security of Your Information
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmitted over our website.
- Restricted access to personal data on a need-to-know basis.
- Regular security assessments of our systems and processes.
- Employee training on data protection and privacy best practices.
Please note: No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security. In the event of a data breach, we will notify affected users and relevant authorities in accordance with applicable laws.
8 Your Rights
Under the Digital Personal Data Protection Act, 2023 and other applicable laws, you have the following rights regarding your personal data:
- Right to access – You may request a copy of the personal data we hold about you.
- Right to correction – You may request correction of any inaccurate or incomplete personal data.
- Right to erasure – You may request deletion of your personal data, subject to any legal obligations we have to retain it.
- Right to withdraw consent – Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
- Right to grievance redressal – You have the right to raise a grievance with us regarding the processing of your personal data.
- Right to nominate – You may nominate another individual to exercise these rights on your behalf in certain circumstances.
To exercise any of these rights, please contact us at the details in Section 12. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
9 Third-Party Websites
Our website may contain links to third-party websites, including our social media pages on Facebook and Instagram. These websites have their own privacy policies, and we do not accept any responsibility or liability for their policies or practices. We encourage you to review the privacy policy of every website you visit.
10 Children's Privacy
Our website and services are not directed at children under the age of 18 years. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately at contactus@mishvinfotech.com and we will promptly delete such information.
11 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last Updated" date at the top of this page.
- Post the revised policy on this page.
- Where required by law, notify you via email or a prominent notice on our website.
We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes constitutes your acceptance of the revised policy.
12 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer / Grievance Officer:
Mishv Infotech
307, Radhe Kishan Arcade, Mangal Murti Society, Prakash Nagar, Ghodasar, Ahmedabad, Gujarat 380050, India
Response time: Within 30 business days of receipt of your request.
For data-related grievances, you may also approach the Data Protection Board of India once constituted under the DPDP Act, 2023.